Returns Policy

All change of mind returns must be accompanied by proof of purchase and sealed in their original packaging, unused, unopened and in brand new, resalable condition within 30 days of the date of receipt for tracked, delivered orders. The product must be intact and undamaged if it has a tamper-proof seal.

Any returns found to have been opened, used or damaged will not be eligible for a full refund or exchange and will be assessed by our team for eligibility for a partial refund. Suppose the outcome of this assessment is not agreed to by the customer within 30 days of being received by us. In that case, the product will be considered abandoned, and we will dispose of it.

Restocking fees may apply if the product is not in its original condition. Special order products are excluded from this change of mind returns policy.

If a product is faulty or damaged, please email us at sales@hypehunters.com.au. We'll try and help you troubleshoot your issue first to get your product working again as quickly as possible.

We test faulty goods to verify reported faults and will attempt to repair your product before replacing it. However, if our team finds the product to be working on arrival, you will be charged a re-delivery fee to have it sent back.

Please check the Manufacturer's/Publisher's website for support and patches to try and resolve your problem before submitting a warranty claim.

Hypehunters can refund the original payment method or give a gift voucher or credit note which you can redeem on any future in-store purchases. The amount refunded will depend on the reason for the return.

If a product is received faulty (DOA) or damaged or you receive the incorrect product, we will be happy to refund both the product and delivery costs.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.

Hypehunters take great care in packing every order to ensure it is as safe and protected as possible, using recyclable materials to reduce our environmental impact. However, goods may still arrive with slightly damaged packaging, in the form of minor tears, marks or dents.

Manufacturers design their packaging to protect the items and contents inside and do not consider the packaging as part of the item or contents. This means any minor damage to the packaging is generally not considered as a damaged item, as the intended purpose of the packaging is to protect the item inside from damage. Therefore, we aren’t able to provide a replacement or refund for the item in question.

If the damage to the packaging is severe, or the product inside is damaged, please reach out to our customer service team sales@hypehunters.com.au.

For products bought for a collection that require mint condition packaging, please contact our customer service team at sales@hypehunters.com.au promptly after placing your order, so that we can ensure it is offered better protection in transit.

When ordering products that will be released in the future:

Online Pre-Orders require full payment at the time the order is made.
Prices and release dates are subject to change without notice.

If the price is decreased within the pre-order period, you will be refunded the difference automatically.